Effective date: 30 October 2020
Website: https://paramountcare.com.au
Business Name: Paramount Care Australia (“we”, “us”, “our”)
Privacy Officer: [email protected] | 1300 425 502
Address: Level 5, 4 Columbia Court, Norwest NSW 2153
Paramount Care Australia respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you:
This Policy is designed to reflect Australian privacy principles and the sensitive nature of information used in disability and aged care settings.
Depending on your interaction with us, we may collect:
Identity & contact information
Name, date of birth, address, phone number, email.
Service-related information
Service preferences, support needs, goals, scheduling/availability, risk or safety considerations, emergency contacts, communication requirements.
NDIS / Aged Care information (if relevant)
NDIS number, plan details, plan management information, referral details, service agreements, funding administration details.
Health & sensitive information
(where reasonably necessary for safe and appropriate service delivery)
Diagnosis/disability information, health conditions, medications, assessments, allied health notes, care needs, behaviour support information, risk assessments, incident details, and related documentation.
Feedback and complaints data
Recruitment information
Resumes/CVs, qualifications, references, screening results, police checks, work rights, training records.
When you visit our Site, we may automatically collect:
We use Analytics tools to understand how visitors use our Site and to improve user experience.
With appropriate authority and where relevant to service delivery or compliance, we may collect information from:
To support better services and sustainable growth, we may use de‑identified or aggregated data to:
Automatically collected data helps us:
We use cookies and similar technologies for:
You can disable cookies in your browser, although some features may not work as intended.
We do not sell personal information.
We may disclose personal information to:
People who need information to perform their role, subject to confidentiality obligations.
Where authorised or reasonably expected for service delivery.
For intake, coordination, billing and service administration.
Allied health or other professionals involved in your supports.
CRM systems, secure document storage, communication tools, IT support, accountants and advisers, only to the extent necessary.
We may disclose information if required or authorised by law, including where necessary to prevent or lessen a serious threat to life or safety.
If the organisation undergoes a restructure or sale, information may be disclosed to advisors or potential buyers under strict confidentiality.
Some of the third-party service providers we use to operate our website and business systems (for example, website hosting, cloud storage, email, client management/CRM, analytics and IT support) may store or process personal information on servers located outside Australia.
Where we disclose personal information overseas, we take reasonable steps to ensure it is handled in a manner consistent with Australian privacy requirements, including by using reputable providers and contractual and security safeguards where appropriate.
If you would like more information about whether we currently disclose personal information overseas and (where known) the countries involved, please contact our Privacy Officer.
We take reasonable steps to protect personal information through:
No method of online transmission is completely secure, but we use industry-standard protections.
We keep information only as long as necessary for:
After this, we securely destroy or de‑identify the information.
You may request:
Requests can be made to: [email protected]
In limited circumstances, we may refuse access as permitted by law. If this occurs, we will explain why.
Where services involve children or individuals with supported decision‑making needs, we work appropriately with parents, guardians, nominees or authorised representatives.
If you have a concern or complaint:
Email: [email protected]
Phone: 1300 425 502
We will acknowledge and respond within a reasonable timeframe. If you are not satisfied, you may escalate your complaint to an external oversight body.
We may update this Privacy Policy to reflect changes to our practices or legal requirements. Updates will be published on our Site.
©2020-2026 Paramount Care Australia.
